SHIPPING & LOGISTICS PROCEDURE

STAGE ONE: Customer Order Placement (WebApp Ordering)

Mteja huanza safari ya uagizaji kwa kuweka oda kupitia Masha Global Link WebApp.

Mchakato huu unahusisha:

• Mteja kuchagua aina ya huduma (Air Freight / Sea Freight / Groupage / Full Container)
• Kujaza taarifa za bidhaa:
  • Aina ya bidhaa
  • Kiasi (quantity)
  • Uzito au size (kama inajulikana)
  • Link ya bidhaa (Alibaba, 1688, Taobao n.k)
• Kuchagua huduma ya:
  • Sourcing (kama hana supplier)
  • Shipping Only (kama tayari ana supplier)

Baada ya ku-submit oda, mfumo huzalisha Order ID kwa ajili ya ufuatiliaji.

STAGE TWO: Supplier Sourcing & Verification (China)

Kwa wateja wanaohitaji sourcing, timu ya Masha Global Link China Office:

• Hutafuta supplier sahihi na wa kuaminika kupitia:
  • Alibaba
  • 1688.com
  • Taobao
  • Made-in-China
  • Pinduoduo
• Hufanya supplier verification:
  • Ubora wa bidhaa
  • Bei ya kiwandani
  • MOQ
  • Lead time
• Huwasilisha quotation kwa mteja kupitia webapp au WhatsApp/email kwa uthibitisho.

Baada ya mteja kuridhia, hatua ya manunuzi huanza.

STAGE THREE: Purchase & Shipping Instruction

Baada ya bidhaa kununuliwa:

• Supplier huomba Shipping Mark (Jina la mteja + Namba ya simu)
• Masha Global Link humpa supplier Official China Warehouse Address (Air au Sea)
• Supplier hutuma mzigo kwenda Masha Global Link China Warehouse

Supplier atatoa:

• Chinese Tracking Number
• Tarehe ya kutuma mzigo
• Invoice ya supplier (kama inahitajika)

STAGE FOUR: China Warehouse Receiving & Inspection

Mzigo unapofika kwenye warehouse yetu China:

• Timu hupokea na kukagua mzigo:
  • Idadi (quantity)
  • Aina ya bidhaa
  • Uharibifu wowote
• Mzigo husajiliwa kwenye Masha Global Link Logistics System
• Mteja hupokea notification ya mzigo kufika warehouse

Huduma za ziada (kama mteja ameomba):

• Repacking
• Consolidation (kuchanganya mizigo)
• Labeling
• Quality check

STAGE FIVE: Cargo Invoice & Payment Approval

Baada ya usajili wa mzigo:

• Timu hutengeneza Cargo Invoice inayojumuisha:
  • Aina ya bidhaa
  • Uzito/CBM
  • Njia ya usafirishaji (Air/Sea)
  • Gharama ya shipping
  • Gharama za huduma zingine
• Cargo Invoice hutumwa kwa mteja kupitia webapp/WhatsApp/email

Baada ya mteja:

• Kuhakiki invoice
• Kuthibitisha
• Kukamilisha malipo kulingana na masharti ya kampuni

Mzigo huandaliwa kwa safari.

STAGE SIX: Shipment Departure & Tracking

Mzigo huandaliwa kwa:

• Air Freight au
• Sea Freight

Masha Global Link itamjulisha mteja:

• Tarehe ya kuondoka (ETD)
• Makadirio ya kufika (ETA)

Mteja ataweza kufuatilia mzigo wake kupitia:

• Masha Global Link Tracking System
• Updates za mara kwa mara (status updates)

STAGE SEVEN: Arrival, Customs Clearance & Handling (Tanzania)

Mzigo unapofika Tanzania:

• Timu ya logistics hushughulikia:
  • Port/Airport handling
  • Customs clearance (kulingana na makubaliano ya mteja)
• Mteja hupokea Arrival Notice kupitia:
  • Simu
  • WhatsApp
  • Notification ya mfumo

Endapo kuna tozo za mwisho (kama zipo), mteja hufahamishwa kabla ya kutoa mzigo.

STAGE EIGHT: Cargo Release & Final Delivery

Baada ya clearance:

• Mteja ana chaguo la:
  • Kuchukua mzigo kwenye warehouse ya Masha Global Link
  • Kupelekewa mzigo mpaka mlangoni (door delivery)
• Mteja husaini uthibitisho wa kupokea mzigo

Huduma inahitimishwa rasmi.

STAGE NINE: After-Sales Support

Baada ya delivery:

• Masha Global Link hutoa:
  • Support kwa maswali
  • Ushauri kwa oda inayofuata
  • Huduma za group shipping na bulk orders
• Historia ya oda hubaki kwenye webapp kwa reference ya baadaye.